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Dream Candles
Shipping Policy
Dream Candles is a local SW Calgary independent brand, and we operate strictly on a LOCAL PICK-UP Â basis. We do NOT provide shipping via Canada Post or other couriers at this time.
• Free Local Pick-up: Available in SW Calgary. Once your order is placed and paid for on the website, we will personally contact you via email or phone within 24 hours to coordinate a safe, convenient pick-up date, time, and exact location.
Refund Policy
Due to the handcrafted, small-batch, and personal nature of our products, Dream Candles operates on an **ALL SALES ARE FINAL** policy. We do not issue refunds, credits, or cancellations once an item has been purchased and picked up. Thank you for supporting local independent makers and respecting our time and craft!
Cancellation / Return / Exchange Policy
• **No Returns / No Exchanges:** We do not accept any returns or exchanges for a change of mind or change of scent preference. Please make sure to check the product and its fragrance during the local pick-up.
• **Damaged or Incorrect Items:** In the highly unlikely event that your product has a major defect or was damaged before hand-over, please inspect it on-site during the local pick-up. We will immediately replace it with a flawless item of the same style. Once the pick-up is completed, no claims can be accepted.