Effective Date: [January 1, 2026]

1. Who We Are

Made With Love YYC (“we”, “us”, “our”) operates the website:

👉 https://madewithloveyyc.ca

We are a Canadian online marketplace that connects customers with local artisans and vendors.

If you have questions about this Privacy Policy or your personal information, you may contact us at:

📧 [admin@madewithloveyyc.ca]
📍 Calgary, Alberta, Canada

2. What Personal Information We Collect

We collect personal information when you:

• Create an account
• Place an order
• Become a vendor
• Subscribe to emails
• Leave a comment
• Contact us

Information may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details & purchase history
• Payment transaction details (processed securely via third parties)
• IP address
• Browser/device information
• Vendor store details (if registering as a vendor)

We only collect information necessary to operate our marketplace.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Share order details with the vendor fulfilling your purchase
• Provide customer support
• Send transactional emails (order confirmations, receipts, shipping updates)
• Send marketing emails (only if you opt in)
• Improve website performance and user experience
• Prevent fraud and protect security

4. Vendor Data Sharing (Marketplace Disclosure)

Made With Love YYC is a multi-vendor marketplace.

When you place an order:

• Your order details (name, shipping address, order contents) are shared with the vendor fulfilling the product.
• Vendors may use this information only for order fulfillment and customer service.
• Vendors are not permitted to use your data for unauthorized marketing purposes.

5. Payment Processing

Payments are processed securely through trusted third-party providers including:

• Stripe
• PayPal

We do not store full credit card numbers on our servers.

These providers process payment data according to their own privacy policies.

6. Cookies & Tracking Technologies

We use cookies to:

• Enable shopping cart functionality
• Allow account login
• Remember preferences
• Improve website performance

We may also use third-party services (such as analytics tools) that collect anonymized usage data.

You may disable cookies in your browser settings, though some site features may not function properly.

7. Email Communications

We may send:

Transactional Emails (Required)

• Order confirmations
• Shipping updates
• Password resets

Marketing Emails (Optional)

• Promotions
• Vendor highlights
• Marketplace updates

You may unsubscribe from marketing emails at any time using the link provided in the email.

8. Data Retention

We retain personal information:

• For as long as your account remains active
• As necessary to fulfill orders
• For tax, accounting, and legal purposes (typically up to 6–7 years under Canadian law)
• To resolve disputes and enforce agreements

You may request deletion of your personal information, subject to legal obligations.

9. Your Rights (Canadian Privacy Rights)

Under Canadian privacy law (PIPEDA), you have the right to:

• Request access to your personal data
• Request corrections to inaccurate data
• Request deletion of personal data (where legally permitted)
• Withdraw consent for marketing communications

To make a request, contact us at:
📧 [admin@madewithloveyyc.ca]

If you believe your privacy rights have been violated, you may contact the Office of the Privacy Commissioner of Canada.

10. International Data Transfers

Some of our service providers (including payment processors and hosting providers) may process data outside of Canada. When this occurs, information may be subject to the laws of the country where it is processed.

We take reasonable steps to ensure your information is protected.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

• SSL encryption
• Secure hosting
• Restricted administrative access
• Secure third-party payment processing

No method of transmission over the Internet is 100% secure, but we take appropriate precautions.

12. Comments & User Content

When visitors leave comments:

• We collect the data shown in the comment form
• IP address and browser data may be collected for spam prevention

Comments and related metadata may be retained indefinitely.

13. Children’s Privacy

This website is not directed toward children under the age of 18. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.