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About MadeWithLoveYYC
What is MadeWithLoveYYC?
MadeWithLoveYYC is an online marketplace that connects shoppers with local Calgary artisans offering handmade, unique, and one-of-a-kind products.
Why shop on MadeWithLoveYYC?
Shopping on MadeWithLoveYYC supports local Calgary artisans and keeps money within our community while offering unique, handcrafted products you won’t find in big-box stores.
Where are your artisans located?
Our vendors are local artisans based in Calgary and surrounding areas.
Do you have a physical store?
No. MadeWithLoveYYC is an online marketplace.
Do you have a mailing list for updates?
Yes. You can subscribe to receive updates, promotions, and vendor news.
Join our mailing list here!
How do I contact support?
You can submit a request through our
Help Desk / Ticket Support
and our team will get back to you as soon as possible.
Customer Questions
Are all products handmade?
Yes. Vendors on MadeWithLoveYYC create or design the products they sell.
How do I place an order?
Browse products, add items to your cart, and proceed through secure checkout.
Can I order from multiple vendors at once?
Yes. You can add products from multiple vendors to your cart.
Are products shipped together if I order from multiple vendors?
No. Each vendor ships their own products separately.
How long does local shipping take?
Shipping times vary by vendor. Estimated timelines are listed on each product page.
Do you offer local pickup?
Local pick-up is the default method for Vendors. Some Vendors may also offer Local Flat Rate Delivery as well. We will also offer Canada wide shipping in future if the demand is there.
What payment methods do you accept?
We accept secure online payment methods including major credit cards through our integrated payment processor.
How do returns and refunds work?
Return policies are set by individual vendors. Please review the vendor’s return policy before purchasing.
What if there is an issue with my order?
Please contact the vendor directly first. If the issue cannot be resolved, you may contact MadeWithLoveYYC for assistance.
Do you offer gift cards?
Yes. MadeWithLoveYYC offers gift cards for every occasion.
Can gift cards be used with any vendor?
Yes. Gift cards can be used across the platform for all products.
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Vendor Questions
How do I become a vendor?
You can apply to become a vendor through our Become a Vendor page. All applications are reviewed before approval.
Is there a fee to sell on MadeWithLoveYYC?
There is no fee to join and list your products, but a small commission and payment processing fee applies to each sale. see below for more information.
Vendor Fees & Payment Processing
What commission does MadeWithLoveYYC charge?
*Introductory Offer* MadeWithLoveYYC charges Early/New Vendors a 6% + $1 commission per order
This introductory rate will increase to 9% + $1 as the marketplace grows.
This helps cover the cost of:
• hosting and maintaining the marketplace
• payment processing systems
• website development and security
• marketing and promotion of the platform
• customer support
Example:
| Order Total | Commission |
|---|---|
| $20 order | $2.20 |
| $50 order | $4.00 |
| $100 order | $7.00 |
The commission is automatically deducted when the order is processed.
Payment Processing Fees
Some payment methods also include processing fees charged by the payment provider. These are separate from the marketplace commission.
Credit / Debit Cards (Stripe, Apple Pay, Google Pay, Link)
Processing Fee:
3% + $0.50 per order
Example:
| Order | Processing Fee |
|---|---|
| $20 | $1.10 |
| $50 | $2.00 |
| $100 | $3.50 |
This fee helps cover the charges from the payment processor.
Buy Now Pay Later (Klarna, Afterpay, Affirm)
These payment providers charge higher transaction fees.
Processing Fee:
6% per order
Example:
| Order | Processing Fee |
|---|---|
| $50 | $3.00 |
| $100 | $6.00 |
These options are optional for customers but may help increase sales.
Example Vendor Earnings
Example for a $50 product paid by credit card
| Item | Amount |
|---|---|
| Sale price | $50 |
| Marketplace commission (6% + $1) | $4.00 |
| Card processing fee (3% + $0.50) | $2.00 |
| Vendor receives | $44.00 |
Why are there fees?
MadeWithLoveYYC is a local Calgary marketplace designed to promote handmade goods and local artisans.
Fees help support:
• running the marketplace
• attracting customers
• advertising the platform
• improving vendor tools and features
Our goal is to keep fees fair, transparent, and lower than most major marketplaces.
✅ Compared to other platforms:
| Platform | Typical Fees |
|---|---|
| Etsy | ~15–20% total fees |
| Amazon Handmade | ~15% |
| MadeWithLoveYYC | 6% + small processing fee |
If you have questions about fees or payouts, feel free to contact us anytime.
Where do I start after being approved?
Once approved, log into your vendor dashboard to begin setting up your store and adding products.
Can I customize my vendor store?
Yes. Vendors can personalize their store page within the available customization options.
Do I need to handle my own shipping?
Yes. Vendors are responsible for setting and managing their own shipping options. For now, the 2 options are Local pick-ups and flat rate local deliveries. If the demand is there, we will offer Canada wide shipping in future.
How do I deal with local pick-ups and local deliveries?
Vendors can configure flat rates for local deliveries (if offered) and local pick-up options within their dashboard settings.
How do I add a new product?
Log into your vendor dashboard and select “Add Product” to create a new listing.
Adding Images & Videos to Your Product Listing
1. How do I add my main product image?
Every product should have a Main Product Image. This is the primary image customers see in the shop and search results.
Steps:
Go to Vendor Dashboard → Products → Add Product
On the right side, find Product Image
Click Upload / Select Image
Choose your best photo of the product
Click Set Product Image
✅ Tip:
Use a clear, well-lit image showing the product by itself.
2. How do I add images to the product gallery?
We strongly recommend adding at least one gallery image.
Why?
On the shop page, when customers hover their mouse over the main product image, the second image from the gallery appears automatically. This creates a nice preview effect and makes your product look more professional.
Steps:
On the product page, find Product Gallery
Click Add Images
Upload at least one additional image
Save the product
Examples of good gallery photos:
• another angle of the product
• close-up details
• the product in use
• packaging or size comparison
⭐ Tip:
The first gallery image becomes the hover image on the main shop page.
3. Can I add a video to my product?
Yes! Adding a video can help customers understand your product better.
There are two places you can add a video:
Option 1
Add the video to the Short Description
Steps:
Scroll to Short Description
Click Add Media
Upload or paste your video
Insert it into the short description
✅ This places the video near the top of the product page, where customers will see it right away. (but it pushes important buying options lower down)
Option 2 (Recommended)
Add the video at the bottom of the Main Description
Steps:
Scroll to Description
Click Add Media
Insert your video
⚠️ When the video is added here, it appears below all the main product information, so customers may see it later.
Why isn’t my product visible yet?
Products may require review or approval before becoming publicly visible.
Can I edit a product after it’s published?
Yes. Vendors can edit product listings at any time from their dashboard.
Where do I see my orders?
All orders are available within your vendor dashboard.
How will I receive my payouts?
Currently, vendor payouts are sent via direct bank transfer or E-transfer once a withdrawal request has been approved.
We are working on adding additional payout options in the future to make withdrawals even more convenient for our vendors.
For now, please ensure your bank transfer / e-transfer details are entered correctly in your vendor dashboard so we can process your payouts without delays.
Why can’t I withdraw my earnings yet?
There are a couple of reasons why your earnings may not be available for withdrawal yet:
• Order completion waiting period – Funds become eligible for withdrawal 5 days after the order is marked as completed. This allows time for delivery confirmation, refunds, or any order issues to be resolved.
• Minimum withdrawal amount – Vendors must have at least $50 in available earnings before submitting a withdrawal request.
Once both conditions are met, you’ll be able to submit a withdrawal request from your vendor dashboard.
Can I hide my email or phone number from my store page?
Yes. Vendors can manage contact visibility settings within their dashboard.
What is a Digital Product?
A digital product is a downloadable or online item—such as a file, course, template, or artwork—that customers purchase and access electronically instead of receiving a physical product.
What is a virtual product and I am allowed to sell it?
Yes. Vendors may offer digital or downloadable products. eg. Printable stickers, Guides & E-Books, Songs, Albums, Knitting patterns, Artisan Services Voucher, etc…..
How are digital or Virtual products delivered?
Digital & Virtual products are delivered electronically upon successful purchase.
Can I offer sale coupons for my products?
Yes, if you look in your Vendor Dashboard, there is a “Coupons” setting. You can create various coupons and then share the Coupon Code with a few lucky people, or publicly post the coupon so that everyone can use it
What type of products can I sell on your website?
Vendors may sell handmade, artisan, and approved products that align with MadeWithLoveYYC guidelines.
What is a single product vs. a variable product?
A single product has one option. A variable product allows multiple variations such as size, color, or style.
What is a virtual or downloadable product?
A virtual or downloadable product is delivered electronically and does not require physical shipping.
Why does the vendor dashboard look so large or complex?
The dashboard includes many features to give vendors full control over their store, products, and orders.
Do I need to fill out every setting in the dashboard?
No. Only required settings need to be completed to begin selling.
Can I delete my vendor account?
Yes. Please contact MadeWithLoveYYC if you wish to close your account.
I am an artist and don’t want people to steal my images. What can I do?
We recommend adding a subtle watermark to your product images before uploading them. This helps protect your work while still allowing customers to view your designs clearly.
There are several free tools available online. For example, you can use a quick and easy watermark tool at:
Always keep a clean, high-resolution original version of your images stored securely for your own records.
Who is responsible for chargebacks or disputes?
Vendors are financially responsible for any chargebacks, payment disputes, or refund claims related to their products or services. If a chargeback or dispute occurs, the associated amount may be deducted from your available balance or future payouts.
Can I use my own domain name for my store?
Absolutely!
Vendors are welcome to purchase their own custom domain name (for example, YourStoreName.ca) and point it directly to their shop on MadeWithLoveYYC.
This allows you to promote your own branded web address while using our marketplace platform — no separate website required.
Your domain would point to your store page, which looks like this:
https://madewithloveyyc.ca/store/yourstorename/
We recommend GoDaddy for first-time domain purchases, as their introductory pricing is often very affordable. If you need assistance with purchasing or connecting your domain, feel free to reach out — we’re happy to help.
Is my store secure?
Yes. All MadeWithLoveYYC store pages use SSL encryption (https), ensuring customer information and transactions are securely protected.
Payments are processed through trusted, secure payment gateways, and vendors do not need to manage their own security certificates.
Your customers can shop with confidence.
Can I Have More Than One Vendor Account?
Yes — you can have more than one vendor account on MadeWithLoveYYC.
However, if you use Google Login (or any social login), your browser may automatically sign you back into the same account without asking which email you want to use.
How to Log Into a Second Vendor Account
If you manage two vendor accounts with different Google emails, please use one of the following methods:
Option 1 (Recommended): Use an Incognito / Private Window
Open a new Incognito (Chrome) or Private (Firefox/Edge/Safari) window
Click “Continue with Google”
Choose the correct Google account
This prevents your browser from automatically logging you into the first account.
Option 2: Use Separate Browser Profiles
Create a separate Chrome/Edge browser profile for each vendor account. This keeps logins completely separate and avoids confusion
** Important **
If you do not use a private window or separate browser profile, Google may automatically log you into the last account used, and you may not see the account selection screen.
Do I have to show my home address publicly? How does pickup work?
No. MadeWithLoveYYC does not require vendors to publicly display their home address.
Your privacy and safety are important to us. If you are a home-based artisan, you are not expected to list your street address on your public store page. You may choose to display your city or general area (e.g., Calgary, SE), or no location at all.
If you offer local pickup, here’s how it works:
A customer places their order.
You receive the order notification.
You contact the customer directly.
Together, you agree on a pickup date, time, and safe meeting location.
Pickup details are shared privately after purchase — not publicly on your storefront.
Vendors are free to offer:
Shipping
Local pickup
Local Delivery
Or any combination that works best for their business.
You remain in full control of how you sell.
What should I do if I’m stuck or confused?
Contact us anytime — we’re happy to help.